|
Shortly after we implemented the online order lookup and the email notifications, we freed up about 40-60% of our front-office staff’s time just because they weren’t answering customer inquiries all the time. Customers got an email when their Order was entered, and when it shipped.
We do a lot of follow-up surveys with most of our customers, and our customer service has always been a top-scoring reason that people like doing business with us – and our email/web system is consistently named as a source of that customer satisfaction.
|
|
|
|
Renee Miastkowski – President, United Camera and Binocular Repair |
|
One of our vendors uses MyOrderLookup. When I got a Statement with an Invoice I didn’t have, I just went online and in 2 minutes got a hard copy and continued processing. I’m starting to think that all of our Vendors should be able to do this for us. |
|
|
|
Mark Friedman – Office Manager/Controller, Arcadia Glass and Window |
|
We are a pure service/repair company, and MyOrderLookup is fantastic for when I’m in the field out on service calls and I need to look up warranty/purchase information on the spot, without having to call the office and have someone else look this information up for me. And since we put our ‘repair notes’ on our Orders, I can often answer my own question “What was wrong with this the last time we had this problem…” And I can do it any time, not just when the people at the office are there (e.g. after hours) and have the time to look it up for me. And it also helps when I have to write up my billing, because I can look up myself if the work is covered under warranty or a maintenance contract or such. |
|
|
|
Patrick Stevenson – Service Technician, Custom Systems & Design |
|
|
