FAQ | MyOrderLookup

How Does it Work?

MyOrderLookup maintains a synchronized copy of just your order data on your page of our Secure Cloud Server. From there, your customers do their order lookup, and we can generate email alerts to them (such as when an order is invoiced).

		The synchronization is a proprietary, secure, 1-way process from your office to our Cloud Server.
		Your office computers are never exposed the Web.
		The synchronization is typically done automatically every few hours. It can be done as frequently as hourly, or as infrequently as 1x per day.

Is it safe?

MyOrderLookup uses "The Cloud" to host a special copy of your Order information for your customers to inspect, but not your original, in-house data. So you get the best of both worlds!

• Is my data safe?

• How much am I exposing?

• Can people see my servers?

MyOrderLookup is a unique technology that coordinates and synchronizes just your order and invoice information in your local accounting database with our secure cloud servers.

		The only link from your office network server is to our secure cloud server via temporary, secure, private connections.
		The only link your customers have is to our secure cloud servers. Your server(s) are never exposed to the web.
		Your customers nor anyone else ever ‘visits’ your servers.
		Only Order and Invoice information is linked.
		No other information is accessed, and therefore is not even available on our secure cloud servers.

What happens at my end, here at the office?

Is this going to upset how I operate here at the office?

As explained in the ‘Is it Safe?’ section of this FAQ, MyOrderLookup links only to our secure web servers long enough to update/synchronize your order data on our secure cloud servers. Therefore the only thing that occurs on your end is a proprietary service (‘program’) that creates a temporary link to our secure cloud server to inform it of updates.

Other than that, your local network is completely out of the picture, and your day-to-day operations are completely unaffected.

What do my customers see?

Your customers see a very simple, easy to understand web site with your logo and contact information. They can choose from the ‘Quick Lookup’ (single order or invoice), or the ‘Full Login and Reporting’ You can see more of what this looks like in the “Screen shots and Video” section of this web site.

What’s involved in getting this up and running at my Company?

There are 2 parts to getting MyOrderLookup running at your company, and can usually be done within an hour or so!

►

Download and deploy the Installation package for your accounting software, from this website.

	♦	Run the Installation program that will link to our cloud server and allow you to upload your logo and contact information, and assign you a unique ID for your company.
	♦	Configure the ‘Connectivity’ program that will communicate with your accounting software.

•

Note that this is a READ ONLY connection – your data can never be changed by the MyOrderLookup software.

	♦	Launch the ‘Export Service’, a small utility that runs in the Windows System Tray and communicates periodically with our secure cloud server to maintain a synchronized copy of your order information on our secure servers.

►

Getting the word out to your Customers, so they know how to look up their orders.

	♦	1 simple link in your existing website
	♦	1 simple link in emails you may send to your customers
	♦	A few easy ways from any web browser
	♦	Even ready-made postcards you can download, print, and send to your customers.

More specific, technical details are available in the [Getting Started] page.

How do I find my Registration information (Login, Password, Member ID) after I’ve installed My Order Lookup?

This information is in the MyOrderLookup_RegistrationInfo.txt file, which you can find by

Start --> All Programs --> MyOrderLookup by Panatech --> MOL Registration Information

as shown below:

Overview of Levels and Pricing

MyOrderLookup is available in 3 levels, to accommodate every company’s need and budget. We have 3 tiers of functionality:

INTRODUCTORY PRICING:
Basic, single-order lookup only.		$ 49/ month
Basic + Report for full history reporting.		$ 99/ month
Basic + Report + eMail notification.		$149/ month

There are ‘volume upgrades’ for Vendors whose data includes large amounts of Orders, Invoices or Line items. These are about $25/month, with details available upon request. Most small businesses fit the above model, and businesses up to 2x that size would fit within the first volume upgrade.